1. Acceptance of Terms
By subscribing to or using the internet services provided by Y Net Communication, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services.
2. Services
Y Net Communication provides internet connectivity based on the plan selected by the subscriber. Internet speed, data limits, and service features vary according to the subscribed package. Actual performance may differ due to network traffic, technical limitations, equipment, or other external factors.
3. Plans, Pricing, and Payments
All plans, pricing, and promotional offers are subject to change without prior notice.
Subscription charges must be paid in advance unless otherwise agreed in writing.
Applicable taxes and statutory charges will be added to the invoice.
Failure to make payment by the due date may result in suspension or termination of service.
Installation, activation, and other one-time charges are non-refundable.
4. Fair Usage Policy
Subscribers must use the service responsibly and only for lawful purposes. The following activities are strictly prohibited:
Downloading or distributing copyrighted material without authorization.
Hacking, phishing, or attempting unauthorized access to networks or systems.
Sending spam, malware, viruses, or other malicious content.
Engaging in activities that interfere with or degrade network performance.
Y Net Communication reserves the right to suspend or terminate services without prior notice if these conditions are violated.
5. Equipment
Any modem, router, Optical Network Terminal (ONT), or other equipment supplied by Y Net Communication remains the company’s property unless otherwise specified.
Subscribers are responsible for keeping the equipment in good condition.
All company-owned equipment must be returned upon termination of service.
Charges may apply for equipment that is lost, damaged, or not returned.
6. Service Availability
While Y Net Communication strives to provide reliable and uninterrupted internet access, continuous availability cannot be guaranteed. Services may be temporarily interrupted due to scheduled maintenance, network upgrades, technical faults, natural disasters, power failures, or other circumstances beyond our reasonable control.
7. Installation and Access
Subscribers must provide safe and reasonable access to their premises for installation, maintenance, inspection, and support. Y Net Communication is not responsible for service issues arising from internal wiring, customer-owned equipment, or third-party devices.
8. Cancellation and Refund Policy
Requests for service cancellation must be submitted in writing or through our official customer support channels.
Refunds for prepaid services, if applicable, will be processed in accordance with the Y Net Communication Refund Policy.
No refunds will be issued for partially used billing periods unless required by applicable law.
9. Limitation of Liability
To the maximum extent permitted by law, Y Net Communication shall not be liable for:
Loss of data.
Business interruption.
Loss of revenue or profits.
Indirect, incidental, special, or consequential damages.
In any event, the company’s total liability shall not exceed the amount paid by the subscriber for the most recent billing period.
10. Privacy
Y Net Communication is committed to protecting customer privacy. Personal information will be collected, used, stored, and disclosed in accordance with our Privacy Policy and applicable laws. Information may be shared with regulatory authorities or government agencies where required by law.
11. Changes to Terms and Conditions
Y Net Communication reserves the right to update or modify these Terms and Conditions at any time. Revised terms will become effective upon publication. Continued use of our services after such changes constitutes acceptance of the updated Terms and Conditions.
12. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by the applicable laws of the jurisdiction in which Y Net Communication operates. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts at the company’s registered location.
13. Contact Information
For service requests, technical support, billing enquiries, or complaints, please contact:
Uthiramerur Office
Phone: 8939818478, 9445678686
Email: accounts@ynetservice.com
Poonamallee Office
Phone: 8939818477
Escalation Contact (If your issue remains unresolved):
Phone: 9445678686
Email: admin@ynetservice.com
By using the services of Y Net Communication, you confirm that you have read, understood, and agreed to these Terms and Conditions.