1. Service Cancellation
Subscribers may request cancellation of their
Y Net Communication internet service by:
Submitting a written request via email.
Contacting
Y Net Communication Customer Support through our official communication channels.
Cancellation requests will generally be processed within 3 to 7 business days from the date the request is received. Unless an immediate cancellation is specifically requested, the service will remain active until the end of the current billing cycle.
2. Refund Policy
A. Monthly Plans
Monthly subscription charges are non-refundable once the service has been activated.
No refunds will be provided for partially used billing periods.
If a cancellation request is received before service activation, any eligible refund will be processed after deducting applicable installation, processing, or administrative charges.
B. Quarterly, Half-Yearly & Annual Prepaid Plans
Fixed-term prepaid plans are non-refundable after service activation.
If a prepaid plan is cancelled before activation, the eligible refund amount will be calculated after deducting applicable installation charges, equipment charges, processing fees, and other administrative costs.
C. Service Unavailability
If
Y Net Communication is unable to activate the requested service due to technical limitations or service feasibility issues, a full refund of the amount paid will be issued.
Refunds will not be provided for temporary service interruptions caused by scheduled maintenance, network upgrades, technical faults, power failures, natural disasters, or circumstances beyond the reasonable control of
Y Net Communication.
3. Installation & Activation Charges
Installation, activation, processing, and other one-time service charges are non-refundable once the service has been successfully activated.
If a cancellation request is received before installation is completed, applicable processing or administrative charges may be deducted from the refundable amount.
4. Equipment Return & Security Deposit
Any modem, router, Optical Network Terminal (ONT), or other equipment supplied by
Y Net Communication remains the property of the company unless purchased separately by the subscriber.
Upon service cancellation, company-owned equipment must be returned in good working condition, subject to normal wear and tear.
Failure to return the equipment, or returning damaged equipment, may result in additional recovery charges.
Any refundable security deposit (if applicable) will be released only after successful inspection of the equipment and settlement of all outstanding dues.
5. Refund Processing
Approved refunds will be processed within 7 to 14 business days from the date of approval.
Refunds will be made using the original payment method wherever possible or through a bank transfer to the subscriber’s registered account.
Y Net Communication is not responsible for delays caused by banks, payment gateways, or other financial institutions.
6. Outstanding Payments
Any outstanding subscription charges, equipment costs, or other dues must be cleared before a cancellation or refund request can be completed.
Y Net Communication reserves the right to deduct any unpaid amounts from the refundable balance, where applicable.
7. Changes to this Policy
Y Net Communication reserves the right to amend, update, or modify this Refund & Cancellation Policy at any time. Any revisions will become effective upon publication through the company’s official communication channels or website. Continued use of our services after such changes constitutes acceptance of the revised policy.
By subscribing to the services of
Y Net Communication, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.
