Thank you for choosing Y Net Communication. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you access our website, customer portal, mobile application, or use any of our internet and related services.
By using our services, you acknowledge that you have read and understood this Privacy Policy.
1. Scope
This Privacy Policy applies to all users of the services, websites, customer portals, and mobile applications operated by Y Net Communication. It explains how we collect, use, disclose, retain, and protect your personal information. This Privacy Policy should be read together with our Terms and Conditions and any other policies published by the Company.2. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, regulatory requirements, or technology. Any revised version will be published on our website or customer portal with the updated Effective Date. Continued use of our services after such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.3. Third-Party Services
Our website, portal, or mobile application may interact with third-party service providers, payment gateways, operating systems, mobile applications, analytics providers, social media platforms, and other external services. These third parties maintain their own privacy policies and data handling practices. Y Net Communication is not responsible for the privacy practices or content of third-party websites or services. We encourage you to review their privacy policies before using their services.4. Information We Collect
We may collect the following categories of information.Personal Information
Personal information refers to information that can identify an individual directly or indirectly, including:- Full name
- Date of birth or age (where applicable)
- Gender
- Residential and billing address
- Email address
- Mobile and telephone numbers
- Customer identification details
- Government-issued identification, where required
- Service subscription details
- Customer account information
- Information relating to products and services you use
- Sensitive personal information shall have the meaning assigned under applicable data protection laws.
5. How We Use Your Information
A. Collection
We collect personal information to:- Provide internet and related services
- Register and manage customer accounts
- Process new service requests
- Verify customer identity
- Process payments and billing
- Provide customer support
- Respond to inquiries and complaints
- Improve service quality
- Where required for payment processing, your payment information is securely processed by authorized payment gateway providers. We do not store complete payment card details on our systems unless permitted by applicable law.
B. Use of Information
Your information may be used to:- Activate and manage your services
- Process payments and generate invoices
- Deliver customer support
- Improve network performance and customer experience
- Notify you about service updates, maintenance, outages, or account-related information
- Recommend products and services that may be relevant to you
- Conduct internal analysis and business improvement
- Detect, investigate, and prevent fraud or unauthorized activities
- Comply with legal and regulatory obligations
- Enforce our Terms and Conditions
- Send promotional communications where permitted by law and subject to your communication preferences
C. Sharing of Information
We do not sell your personal information. We may disclose your information to:- Group companies and affiliates
- Installation and maintenance partners
- Payment processors and financial institutions
- Customer support providers
- Technology and cloud service providers
- Marketing service providers
- Government authorities, regulators, or law enforcement agencies where required by applicable law
- Comply with legal obligations
- Protect our legal rights
- Prevent fraud, abuse, or security threats
- Protect the safety of customers, employees, or the public
D. Data Retention
We retain your personal information only for as long as necessary to:- Provide our services
- Fulfill contractual obligations
- Meet legal and regulatory requirements
- Resolve disputes
- Enforce our agreements
6. Non-Personal Information
We may collect information that does not directly identify you, including:- Device type
- Browser information
- Operating system
- IP address
- Network performance information
- Application usage statistics
- Diagnostic and technical information
- If non-personal information is combined with personal information, it will be treated as personal information.
- Improve our services
- Monitor system performance
- Diagnose technical issues
- Enhance user experience
- Develop new products and services
- Maintain platform security
- We may share anonymized or aggregated information with business partners for analytical and operational purposes.
7. Location Information
Certain services may require access to your device’s location using technologies such as GPS, Wi-Fi, Bluetooth, or network signals. Location information is collected only when necessary for providing specific services or where you have granted permission through your device settings. You may disable location permissions at any time through your device settings; however, certain features may not function properly.8. Cookies and Similar Technologies
Our website and customer portal use cookies and similar technologies to:- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Enhance security
- Improve customer experience
- You can manage or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.
9. Device Permissions
Depending on the services you use, our mobile application may request permission to access features such as:- Location services
- Device storage
- Camera
- Phone information
- Notifications
- These permissions are requested only to provide specific functionality. You may manage or revoke permissions at any time through your device settings, although doing so may affect certain features of the application.
10. Third-Party Websites
Our website or applications may contain links to external websites, advertisements, or services operated by third parties. Once you leave our website or application, this Privacy Policy no longer applies. We are not responsible for the privacy practices, content, or security of third-party websites.11. Your Rights
Subject to applicable laws, you may have the right to:- Access your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of eligible personal information
- Withdraw consent where applicable
- Request restriction of processing in certain circumstances
- Some information may be retained where required by law, regulatory obligations, dispute resolution, or legitimate business purposes.